Hello @4x6ntlecwn1v,
was the last time you played before or after cross progression hit?
What platform are you playing on and do you play on just one or several ones?
Did you unlink and relink a platform account at any point before or after you last played?
are you certain that this is the EA account that you were playing on last year?
Can you check the customer portal to make sure that the account wasn't accidentally created in the last few months? If it is the correct account, please check under "Connections" that the Steam account is linked.
I forwarded your case to the team, and they just got back to me - apparently this account was only created this July and the Steam connection is also from July 2024. So it's not possible that you played Apex on this account last year.
Please try and find the correct EA account that you were playing on last year, and try to see if the progress is bound to that one. If the Steam account that is now connected to this account was previously linked to the other EA account, you will have to relink it. There is no guarantee that the progress will still be found on that account then, as the original unlinking process can damage the progress permanently, but it's the only way to try for it.
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