[2021] Low Ping when solo queue but with randoms 300ms

Hi @Zsyangchan, 

Can we try running through some troubleshooting steps to see if we can help with the ping issues? 

A good place to start would be with the basic connectivity steps from the EA Help website. If you're still running into any issues after that check out the platform-specific steps as well: 

- PC

- Xbox

- PlayStation

Let me know if you're still seeing any of the same issues after that. Thanks!

/Kent

Hi @Zsyangchan, 

Did you have the chance to try any of the steps I suggested? Are you still running into any ping issues? 

/Kent

@Zsyangchan 

If the issue isn't happening when you use a VPN it could be something happening with your ISP. It might be a good idea to reach out to them and see if they are aware of any issues. 

/Kent