about 4 years
ago -
EA_Aljo
-
Direct link
It can take several days to get a response. Unfortunately, we can't speed this up. You'll just have to keep an eye on your email for a response. You can also contact an advisor to have them check for an update. If you want to do that, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!