[2023] Profile not permitted to play online

Hi there, @CoopLuck 

I believe this is a message from Xbox and not EA. Go to your Xbox settings > General > Online safety & family. Make sure the settings here allow for online play. If it all looks good, try contacting Xbox support to see if they can assist. Thanks!

@CoopLuck 

That looks like a ban has been issued. Please contact an advisor by opening a case here so they can look in to this for you.

@CoopLuck 

Try clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Also, you can try clearing the personal saved data for Apex Legends. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

• Press the Guide button and then highlight the Apex Legends tile.
• Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
• Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

Let me know what happens. Thank you.

@CoopLuck 

No problem! Glad to hear it. If you have any other issues, let us know. Good luck and have fun!