Hey @Ginger_PC,
Which driver version are you currently running? Would you mind posting a DxDiag when you've got the chance? You can find more details on how to grab one over at the EA Help site. Once you have the text file please attach it to this thread.
Thanks!
/Kent
Hey all,
Thanks for the information! You've definitely run through some pretty extensive troubleshooting leading up to this. @Ginger_PC I know you mentioned you already reinstalled Windows, but there is something else I'd like to test to see if it helps.
What happens if you try launching Apex Legends through a different Admin user in Windows? For more information on how to set up a new Admin user account check out the Microsoft Support website. Once you've had the chance to set one up try launching Apex Legends and see if you're still running into the same DXGI errors. Let me know how it goes when you can. Thanks!
/Kent
Thanks for giving that a shot!
I know this is outside of the norm for the usual troubleshooting, but do you have an old GPU stashed away? If so, I'd be curious to see if this same issue happens with a different video card installed. Obviously that's a bit of an ordeal, and I'd really only recommend it if you're comfortable giving it a shot.
If you're comfortable with that it's something that might be worth a try to test and see if the same issue still happens.
/Kent
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