about 4 years ago - EA_Aljo - Direct link

@Popa2caps 

 

Good call on the bacon! That should probably be one of the first things you do when it comes to network issues Tongue out

 

Have you tried alternate DNS servers? If not, try these steps. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4. Let me know if that makes a difference or not.

about 4 years ago - EA_Aljo - Direct link

@Popa2caps 

 

Sounds good. Just get back to me when you can.

about 4 years ago - EA_Aljo - Direct link

@Popa2caps 

 

Thanks for trying. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions are here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic.