[2021] Missing in-game content after linking ps4 account to another EA account

Hi @Rafaaaaa_1303, 

If you re-link the account back to the original EA Account without connecting it with a different EA account it should restore your progress. Linking it with a different EA Account may prevent that from working, though. 

I think it would be best to get in touch with the EA Help team so they can take a look at the account from their side. You can find more details on how to create a case with them at the EA Help website. You can also speak with them over Facebook or Twitter instead. 

/Kent

Hey @TheRealTchoii, 

Did you unlink your Xbox gamertag from a different EA Account before this happened? 

/Kent

@TheRealTchoii 

I appreciate you following up!

I looked at the cases you had created with EA Help, and from what I can see it looks like they determined that the Xbox account was previously unlinked from an EA Account before it was connected to the current account. Unfortunately when that happens, the account progress is lost and we don't have a way of recovering it. The only way to recover that progress would be to link the account to the original EA Account from which it was unlinked. 

I'm afraid we don't have a way to help with account issues directly here on Answers HQ. If you'd like to see if it's possible to relink the account back to the original EA Account it would be best to follow up with the EA Help team and ask if that's something they can do for you.