about 5 years ago - EA_Kent - Direct link

Hi @Comrade_Yuri47.  

 

Are you getting this error message often? Have you had a chance to try repairing Apex Legends in Origin to see if that helps at all? If you right-click on the game in your Origin library you should see the Repair option when the menu pops up. 

 

Let me know if you keep seeing the same error message afterward. 

 

Edit: 

 

I just noticed that you had created another thread about this same issue after I had posted this. I went ahead and merged it to this thread. 

 

When you have a chance could you post a DxDiag so we can take a look? For more details on how to gather it check out the EA Help website. Once you have the file please post it here. Thanks!

 

 

/Kent

about 5 years ago - EA_Kent - Direct link

@Comrade_Yuri47 

 

Got it, thanks!

 

When you've got a chance can you try starting up your PC in a Clean Boot to see if that helps at all? If there's something else running on your PC that might be causing this issue a Clean Boot may help. 


For more details on how to set one up check out the EA Help website. Let me know how it goes when you can. Thanks!

 

 

/Kent

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about 5 years ago - EA_Kent - Direct link

Hi @Comrade_Yuri47


Were you able to give a Clean Boot a shot? Are you still having the same issues? 

 

 

/Kent

Kent.png
almost 5 years ago - EA_Kent - Direct link

Hi @Comrade_Yuri47

 

Thanks for following up. 

 

Do you have Apex Legends installed on a different storage drive than the Origin client itself? If so, is it possible to try moving them to the same drive to see if that helps? I've seen cases where having them installed on different drives can cause some strange issues. 

 

Let me know how that goes when you can. 

 

 

/Kent

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