[2021] all my characters are locked

@xheybeautiful95x To confirm did you update the email on your existing EA account and see your legends get locked, or did you move the Xbox account to another EA account and see this happen?

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@xheybeautiful95x Wanted to check if you were able to find a solution to this issue?

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＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Hi @xheybeautiful95x 

 

Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

 

If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information.  

 

If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one.  

  

• EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.     
• Twitter - Select the message icon to get assistance     
• Facebook - You can select the 'send message' option on the accounts home page  

 

Thanks! 

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.