There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:
You may have bans or suspensions that don't show on this page.
Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address '[email protected]'.
If you don't have an email from EA about a ban or suspension, please know you can still appeal a ban you believe was added to your account/game mistakenly by filling out the webform.
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＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds