over 3 years ago - EA_Kent - Direct link

Hi @Drewcide

 

Have you had the chance to try repairing the game to see if that helps? 

 

If you're using Origin you can repair by right-clicking Apex Legends in the game Library and clicking Repair when the menu pops up. If you're using Steam, try verifying the integrity of the game files to see if that helps. You can find more information on how to verify the file integrity at the Steam Support website

 

Once you're able to give that a try please let me know if it helps. Thanks!

Kent.png
over 3 years ago - EA_Kent - Direct link

@P290DarkSpear 

 

Thanks for following up!

 

Can we also try updating the DNS on your PlayStation to see if that helps? I've seen some cases where that can make a difference as well. You can change the DNS using the following steps: 

  1. Open the PS4 Settings and go to Network 
  2. Select Set Up Internet Connection 
  3. Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet 
  4. Select Custom 
  5. Choose Automatic under IP Address Settings 
  6. Choose Do Not Specify under DHCP Host Name 
  7. Select Manual under DNS Settings 
  8. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you would rather use instead that's OK as well.  
  9. Select Next 
  10. Choose Automatic under MTU Settings 
  11. Select Do Not Use under Proxy Server 
  12. Select Test Internet Connection to confirm the changes and make sure you can connect. 

Let me know if you're still having the same issues after that. Thanks!

Kent.png





Recent Apex Legends Posts

about 1 hour ago - EA_QueenBee
about 16 hours ago - /u/RSPN_Thieamy
1 day ago - EA_QueenBee