over 3 years ago - EA_Kent - Direct link

Hey @Nqkic


I saw some similar reports yesterday, and repairing the game fixed it for most of the people I was seeing. When you have the chance please give it a shot and see if it helps. If you're still running into any crashing issues afterward please let me know. 


Thanks!

 

 

/Kent

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about 3 years ago - EA_Kent - Direct link

Hey @ogmonarkbetway,

 

Answers HQ is a place where players can help each other with questions. If you're looking for more direct assistance it would be best to try contacting the EA Help team. You can find more information on how to reach them over at the EA Help website

 

That said, we can take a look and see if we can help stop these crashes you've been seeing. First, can you share a bit more information on what is happening exactly? Are you getting any error messages at all? Also, which platform do you play on? 

 

 

/Kent

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about 3 years ago - EA_Kent - Direct link

@ogmonarkbetway 

 

Hmm, it seems like the textures aren't loading in entirely. Just to confirm, have you had a chance to try repairing the game to see if that makes any difference at all? If you're on Origin you can repair the game by right-clicking it in your Origin Library and choosing the Repair option from the menu when it pops up. 

 

If you're using Steam can you try verifying the integrity of the game files to see if that helps? You can find more information on how to verify the files over at the Steam Support website. Once you've had the chance to give that a shot please let me know how it goes. Thanks!

 

 

/Kent

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