almost 2 years ago - EA_Illium - Direct link

Hey @sarah_scarne I would recommend reaching out to our support to investigate this further. 

 

  • EA Help website - Live Support (Phone, Chat, Email) 
  • Twitter - Select the message icon to get assistance   

Thanks!

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almost 2 years ago - EA_Illium - Direct link
@sarah_scarne The options can change on a few different factors like issue type, availability, location, etc. We can try back later or try changing your ticket options to see if you get Chat versus another option. Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.