[2021] Can't Load Matches with Friends

Hi @RiverGoblinGod, 

There are some troubleshooting steps I'd like to try to see if we can help stop this from happening. 

When you have the chance I'd recommend starting off with the basic connection steps from the EA Help website. If it keeps happening after that check out the PlayStation-specific steps as well. Let me know how that goes when you have the chance to give it a try. 

Thanks!

/Kent

Hi @RiverGoblinGod, 

Thank you for giving that a shot!

Can we also try updating the DNS on your PlayStation to see if that helps? You can update the DNS using the steps below: 

1. Open the PS4 Settings and go to Network 
2. Select Set Up Internet Connection 
3. Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet 
4. Select Custom 
5. Choose Automatic under IP Address Settings 
6. Choose Do Not Specify under DHCP Host Name 
7. Select Manual under DNS Settings 
8. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you would rather use instead that's OK as well.  
9. Select Next 
10. Choose Automatic under MTU Settings 
11. Select Do Not Use under Proxy Server 
12. Select Test Internet Connection to confirm the changes and make sure you can connect. 

Let me know how that goes once you've had the chance to give it a shot. Thanks!

/Kent

Hi @RiverGoblinGod, 

Thank you for following up!

Is this happening when you return to the lobby after playing a match, or does it happen even on the first match you try playing after you group up? 

/Kent

@RiverGoblinGod 

Got it, thanks!

I've seen this happen myself. Usually it happens if I try to queue immediately after getting back to the lobby. If you give it some time before you try queueing again it might help stop this from happening. 

/Kent