Hey @nekkxuu,
Sorry to hear you're having some trouble getting in touch with support.
It looks like each case opened had provided the same message you mentioned, but also indicated you should be able to continue by resuming that same case.
Are you able to resume a current case from your case history page here, instead of opening new cases? That should let you get through to an advisor rather than seeing the initial prompt again.
Gotcha! So this would be more due to the options you had selected for the case.
There wouldn't be a way to manually restore progress to this account, as the situation would be more a matter of finding the correct account. We aren't able to transfer content between accounts, but should be able to try and help locate the account you'd mentioned.
Our support would need to try and verify some other information, so if you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, that should get this on the right track.
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