about 3 years ago - EA_Aljo - Direct link

Hi there, @Waffl3s_08.

 

I took a look at your account. The issue is that you updated the case. This pulls your case from the queue so it won't be able to be investigated. An advisor will need to get it back in the queue. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll assist with this. Thanks!

Aljo.png