[2021] Won't let me load into even the lobby, says I need to reset password

Hi @TheFizzWhiz, 

 

Please reach out to the EA Help team so they can pull up your account and take a look. They should be able to help get you back up and running. 

 

For more info on how to set up a case with them check out the EA Help website. The EA Help team also works on Twitter and Facebook if you'd rather speak with them there instead. 

 

 

/Kent

Hi @dasherspeed, 

 

If you haven't already please reach out to the EA Help team so they can take a look at your account. The links in my post above should help you get in touch with them. 

Hey @SquidTheKidd75, 

 

Even if you choose the "can't log in" option on the EA Help site it keeps sending you to Answers HQ? 

@SquidTheKidd75 Can you grab the url/full address of that page and post it.

As for te base issue, if you log out of help.ea.com, you can try to log back in with the Steam login option.

It sounds like your EA account that you're trying to reset is a different one to the one that's linked to Steam and which is requesting the password reset. Logging in via the Steam option should get you on the right account.