16 days ago - EA_Aljo - Direct link

Hi there, @IAmGamerFun 


Normally, you're sent an email with the general reason for the ban. Be sure to check any spam/junk folders. If you still can't find it, a case can be opened with an advisor. They should be able to let you know. Cases can be opened by following the instructions here. They also can submit another dispute for you.

15 days ago - EA_Aljo - Direct link



If someone else accesses your account and does something that breaks the rules, that is still your responsibility as it is is up to you to make sure others aren't able to play on your account. You're welcome to dispute the ban by following the instructions in the article here.