ban timer ran out, still banned

Hi @gerneralcat, 

 

I'm not sure what might be happening there. Our Terms of Service team could take a look into this if you reach out to them. Fill out the webform using the steps in this guide: 

• Get information about EA Account locks, bans, and suspensions

- EA_Lanna

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Hi @gerneralcat, 

 

Ok, if ToS confirmed the ban is meant to have timed out by now then it's something on the account side. Our support team will need to pull up the account and check it out. Use these steps to connect with them for help with this: 

• How to get help with my EA Account or game

They'll let you know what can be done from there and do their best to help. 

 

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Hi @gerneralcatm

 

That second email looks like it's from ToS and not the support team. You'd need to connect with the support team. Did you select the same contact options?

 

- EA_Lanna

 

(Edited to add a bit but removed it to post it in a separate post in case it'd get missed)

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Ok, I understand, thanks @gerneralcat. 

 

As ToS confirmed the timer is meant to be timed out, it's no longer about appealing a ban but about being able to get into the account. A change in the case categories is needed as the ban categories will only route you to ToS. 

 

I've prepped a link for you. Can you try this link to contact the support team, please?

 

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds