[2020] Missing apex coins and no help received

Hey @yurrrrt5676. 

I'm afraid that phone support is not available at the moment. You can find more details at https://answers.ea.com/t5/Technical-Issues/IMPT-Support-Options-Update/m-p/8864075#M67484. 

Unfortunately missing coins are not something that we can help with here on Answers HQ. The EA Help team would need to bring up your account and help with those missing coins. If you're having trouble getting in touch with them via live chat you could also try reaching out through Twitter or Facebook as well. The team who works on those channels should be able to assist with missing coins. 

/Kent

Hi @redcomet445. 

If you're still not seeing those coins on your account please reach out to the EA Help team when you have a chance. Unfortunately we aren't able to look into missing coins here on Answers HQ, but the EA Help team can pull up your account and help out with that. 

For more information on how you can get in touch with them check out the EA Help website. 

/Kent

Hey @DrBromance69. 

I'm sorry to hear about what happened in your situation, but the EA Help team reviews all inquiries like this on a case-by-case basis. It sounds like they were unable to validate your proof of purchase, but that doesn't mean the same thing will happen in every case. 

If you didn't receive coins that you purchased it would be best to contact the EA Help team so they can take a look using the steps I mentioned above. They'll work on verifying proof of purchase with you to get the coins sorted out. 

/Kent