[2021] I don’t get my packs when I level up

Hi @StrawberryJan19, 

When you have the chance please get in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something we're able to investigate here on Answers HQ. 

For more details on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead. 

/Kent

Hi @Credenz90, 

Were you able to speak with the EA Help team about the missing rewards? 

@Credenz90 

Ah, I see. If you're still not seeing them it would be best to follow up with the EA Help team so they can take another look. I'm afraid that missing content is not something we can help with here on Answers HQ.