about 1 year ago - EA_Mako - Direct link

@NatePlayz3 @tragicwave13 

Are you both seeing this on Switch as well, or a separate platform?

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about 1 year ago - EA_Mako - Direct link

@kaymills 

Do you happen to know your husband's (public) Switch username? 

 

Thanks for the posts everyone, we're getting this all passed along to be investigated further.

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4 months ago - EA_Mako - Direct link

Hey @Sn0wman44,

 

Just taking a look over the account here, I think @sketchseven is actually spot-on with their earlier post.


@sketchseven wrote:

How close to 500 were you?

 

Apex Legends has a Prestige system now, where your rank is essentially reset and you have a slightly more detailed level badge than before. I just ticked over from 500 to 1 for the second time, and it happens with basically no fanfare or notifications at all as I recall.


I'm seeing your PC account was 501 when the merge went through, so this absolutely would have just shown up to you as a level 1 with a different (green) background to signify you've moved up to the next set of 500 levels.

 

Feel free to check out the bit below from the Season 14 Patch Notes, but it looks like this is just due to moving up to the next set of 500 levels rather than anything missing. Standard smile

 

LEVEL CAP INCREASE

Players can now level past account level 500 through 3 additional tiers of 500 levels bringing the effective level maximum to Level 500 Tier 3. This increase adds 345 additional Apex Packs earnable via account leveling, and ensures that everyone can earn an heirloom just by playing the game. The total number of Apex Packs earnable via account leveling is now 544.

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