[2022] Еntire account was banned for reason i dont have fault

Hi @CrazyNumb3r4, 

 

If you believe the ban was mistakenly added to your account by EA, then you can send in an appeal to the Terms of Service team. This FAQ will be a helpful guide for all things EA Bans and Suspensions - How they work and how to get in contact with us

 

However if the rules were broken, and it sounds like they were by your brother from what you've shared, then the ban would be correctly placed. No amount of appeals would help reverse that ban. 

 

- EA_Lanna

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Hi @CrazyNumb3r4,

 

It's not robbery and no, not if the ban/suspension was correctly applied for rule-breaking...

 

It's never a great feeling to discover your account has be used by someone else, in this case your brother, and that they broke the rules while on there, leaving you with the ban. That does suck. However, hyperbole isn't helpful here. A ban in that scenario isn't a false one, it's correctly applied. You're responsible for the activity on your account:  

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@EA wrote:

You are responsible for the activity on your EA Account. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement.

- Section 1:   https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/

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We all have to do our part to protect the account, yours includes ensuring only you are accessing your account on your devices and limiting who can play as you on there (i.e. it really should only be you playing on your EA accounts/games as account/game sharing isn't allowed). 

 

For future, if your brother, or anyone else in your household, regularly uses the same device and you want to ensure that only you are playing the games on your account, consider password protecting your accounts and adding a Login verification codes so only you can get past the security measures. I'd also recommend removing your account from shared devices so that it's only accessible from your personal device. That should help prevent others playing as you on your games from your device. I'll share some help guides on how to set-up some of those security features below: 

 

• For PC: Log out of your EA/Steam account when done (don't auto-save password) and add Login Verification/Steam Authenticator
• For PlayStation: How to use security best practices on PSN (especially step #3 and #4)
• For Xbox: Create and manage a passkey for your Xbox console

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds