devtrackers.gg
Hi @Cascascap,
Thanks for popping up the attachments. I'm not sure why it's not displaying on your account status in Origin but the 3rd screenshot is notifying you that there's a ban placed on your account and why the ban was applied. If there's been cheating or rule breaking, the solution is a ban.
If you believe there's been some mistake with the application of that ban though, and no rules were broken, you would need to fill out the webform to appeal it with Terms of Service. They'll take a look into the ban to determine if it was placed correctly or if it wasn't and needs to be overturned. Their team would then get back to you through email to let you know which one it is.
They do ask players sending in webforms to keep this in mind:
@EA_Help wrote:
We want to help all our players as efficiently as possible, so please make sure you only contact us with genuine challenges. Disagreeing with a suspension or ban when you break the rules is not fair play. Please review the rules, then contact us if you still believe you haven’t broken them.
To help with that, check out this EA Help article, it shares things like some scenarios that could come under cheating for example:
@EA_Help wrote:
Why do people get banned or suspended?
We’ll take action on accounts when we see any content that’s inappropriate or when there’s evidence of cheating. We’ll also take action against any account that is posting vulgar, threatening, or harassing content in any EA game or on any EA website.
What we call cheating includes but isn’t limited to:
- using third-party software, such as aimbots, wallhacks, and other similar cheats in order to gain an unfair advantage over other players.
- performing in-game exploits or abusing glitches or bugs.
- stat padding (abusing game features in an unintended manner to artificially stack on scores).
- win-trading or otherwise manipulating in-game ranking systems with the collaboration of others.
- using software or cheat tools that disconnect other players from the EA servers.
The complete User Agreement between players and EA can be found on tos.ea.com.
- EA_Lanna
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