over 3 years ago - EA_Kent - Direct link

Hi @KS_Timyijo

 

It sounds like something isn't allowing the game to save your settings changes. Do you play on PC? If so, I've seen some cases where security programs can block the game from editing the files where these settings changes are saved. 

 

If you haven't already can you check and make sure there is an exception for Apex Legends in your security software? 

 

 

/Kent

Kent.png
over 3 years ago - EA_Kent - Direct link

Hmm, I see. That is definitely strange. Are you running Apex Legends through Origin, or do you play through Steam? 

 

 

/Kent

Kent.png
over 3 years ago - EA_Kent - Direct link

@KS_Timyijo 

 

Got it, thanks! When you have the chance would you mind verifying the integrity of the game files in Steam to see if that helps? For more information on how to verify the files check out the Steam Support website

 

Once you've had the chance to give it a try please let me know if you're still having any trouble with the settings not saving. Thanks!

 

 

/Kent

Kent.png
over 3 years ago - EA_Kent - Direct link

@KS_Timyijo 

 

Thank you for giving that a try as well. What happens if you set up a new Admin User in Windows and use that account to launch Apex Legends? I'm curious if that would make any difference with the game settings not saving. 

 

For more information on how to create a new Admin user in Windows check out the Microsoft Support website. Please let me know how it goes once you've been able to give this a try. Thanks!

 

 

/Kent

Kent.png





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