[2021] I was banned for cheating, when I have never cheated.

Hey @BradyAstra,

 

Are you just filling out the webform as described here?

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ 

 

The email option should be available further down the page if you've gone through those steps. Is this what you're seeing?

 

  

@BradyAstra

You should be able to follow the steps in the link below to open a case. 

 

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/  

 

• Click here to Contact Us
• Sign in to your EA Account that has the ban or suspension, if you haven't already.
• Click the plus sign in the Email section to fill out our webform and give us the details about your ban or suspension.

Once you've completed the first two steps there, you should see a page similar to the image I posted earlier. Is that where you're at?

 

@BradyAstra 

Just to confirm, you're first going through this link, is that right?

 

Can you attach a screenshot of what you're seeing after you click that link?

Hey @BradyAstra,

Just making sure you saw my second question. Were you able to get that screenshot of what you're seeing?

The link should just let you open a new case, so if you're seeing something different a screenshot will help us see what's going on.

Thanks @BradyAstra! It seems that's just having you go through a couple additional steps, sorry for the confusion.

 

Are you able to just click the Show All Topics option? You may need to click it a couple times, but one of those topics should be:

 

I want to dispute my ban or suspension

 

If you select that option, you should see this version of the page.

 

 

Can you check that to see if you're able to get through to the email option that way?