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Hey @Minaaarii 

For more info on how you can set up a case with the team, check out the following article on the EA Help site: 

How to use EA Help

Cheers!

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.