over 3 years
ago -
EA_Kent
-
Direct link
Hi @Kawe-kun,
I'd recommend getting in touch with the EA Help team so they can take a look at your account. I'm afraid this isn't something we can help with here on Answers HQ.
You can find more information on how to set up a case with them at the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer.
/Kent