about 1 year ago - EA_Aljo - Direct link

Hi there, @CoolDudeNike1 

 

Thanks for reaching out to us. Try going in to your Xbox settings > Devices & connections > Accessories. Check if your controllers firmware is up to date. If that doesn't help, try deleting the personal saved data for Apex. Follow these steps to do this -

 

  • Press the Guide button and then highlight the Ap[ex Legends tile.
  • Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
  • Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens.

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about 1 year ago - EA_Aljo - Direct link

@CoolDudeNike1 

 

Great! Thanks for the update. If you have any other issues, please reach out again. Have fun and good luck!

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9 months ago - EA_Aljo - Direct link

@ImMrMeeSeeks123 

 

Are you also playing on Xbox?

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9 months ago - EA_Aljo - Direct link

@ImMrMeeSeeks123 

 

Do you have another controller you can try? It would be good to rule out any controller issues.

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