Banned in apex because a hacker has cheated with my account

Hey @fengyeoxo,

 

Just to confirm, if there's an account ban you'll want to create an appeal here so our Terms of Service team can review that situation again.

 

They would be best equipped to look into this further, rather than opening a normal case. 

 

The Terms of Service team would be the only avenue to have a ban or suspension reviewed. I'm afraid we cannot make any changes via the forums or through other channels.

 

If you've just appealed this once you're more than welcome to submit a new appeal to have a different member of the ToS team take another look over the situation.

Hi @fengyeoxo,

They may use templated responses to ensure the information being provided is consistent across similar cases, but at that point a situation has had multiple different members of the team confirm the activity that took place.

Unfortunately, if this has been reviewed multiple times to the point where our Terms of Service team has said further investigations won't be performed, that would be final.

Hi @fengyeoxo,

If there were a breach in our systems, that would result in an announcement for the public. That was not the case.

I would suggest checking through the following information to make sure you're keeping your account details secure.

https://help.ea.com/en-us/help/account/how-to-maintain-account-security/

If our Terms of Service team has completed multiple reviews and declined to remove the penalty, this will be final.

We cannot address this further via the forums so I'll be locking the thread here, thanks.