[2023] Hateful Conduct Ban- All Responses in Spanish???

Hi @Jastiger, 

 

@Asmodeus566 is correct, on Answers HQ, we're limited in the assistance we can offer and bans or suspensions are one of those cases where we're not able to help outside of sharing how to contact the team who can. We can't look into them, we can't lift them and we have no impact on the outcome of the ban appeals.

 

The Terms of Service team exclusively handle those cases and they only operate by email. If they determined that the ban should remain in place after carrying out multiple appeals that confirmed it was correctly placed, that means the account will stay banned. 

 

I'm sorry, I know you were hoping for different news.

 

- EA_Lanna

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Hi @Jastiger, 

 

Not at all. Please re-read my post carefully. To be extra clear, we - on Answers HQ - aren't equipped to assist with account issues or bans/suspensions, but there are teams who specialise in those areas that can look into those issues for you and let you know what can be done/what the outcome is:

 

• For help with bans or suspensions, please contact our Terms of Service team directly. For more information read this FAQ and guide: EA Bans and Suspensions - How they work and how to get in contact with us
• For account related issues, like in the event you've experienced a compromise, please contact our Support team. This EA Help guide will outline how to do that: How to contact EA Help for support

As we can't help directly on Answers HQ and as there is nothing more we can add to help you with this, I'll close this off here. Please follow that advice for help with your issue and ensure you've read the forum rules before engaging further on this forum. 

 

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds