about 2 years ago - EA_Mako - Direct link

Hey @CameronYoungs11,

 

Extremely long matchmaking penalties like this are generally due to exploits such as those called out here.

 

We're unable to review any account actions on the forums, so please go through these steps if you'd like to appeal this action.

 

Our Terms of Service team will review that situation and reach out to you via email once they've completed the investigation. Thanks for hanging in there while they're taking a look.

Mako.png
about 2 years ago - EA_Mako - Direct link

Hey @DiciestCrookez,

 

If you've sent that appeal through these steps, our ToS team will reach back out once they've had another look over the situation.

 

This tweet may also be relevant, though we wouldn't be able to see or discuss any specifics regarding your account or situation via the forums.

 

Thanks for the patience while our ToS team is reviewing that for you.

Mako.png
about 2 years ago - EA_Mako - Direct link
@DiciestCrookez
Penalties aren't always applied immediately after the action takes place.

Depending on the situation certain penalties may require some additional investigation so the behavior may not have happened immediately before the suspension was implemented.

The best thing to do would be to file that appeal using the steps above if you haven't already done so and our ToS team will take another look, thanks! Mako.png
about 2 years ago - EA_Mako - Direct link
@DiciestCrookez
When the abandoned penalty is this long that is what it would indicate, correct. Mako.png