25 days ago - EA_Kent - Direct link

@TheHairyPickle 


When you have the chance can you grab a DxDiag and share it here so we can take a look? You can find more information on how to pull one up over at the EA Help website. Once you have the text file please attach it to this thread. 

 

 

/Kent

Kent.png
24 days ago - EA_Kent - Direct link

Hey @TheHairyPickle


Thanks for sharing that. 

 

Looking at the Diagnostics section of the DxDiag one thing that stands out to me is a process called triggermodemonitor.exe has been crashing pretty often. It looks like this might be related to an MSI OC software. Are you currently running anything that might fit that description? 

 

Also, since you've started troubleshooting this have you had the chance to try starting up your PC in a Clean Boot to see if that makes a difference? If this is software-related then a Clean Boot might help to get around the issue that's causing these crashes. For more details on how to set one up check out the EA Help website. Please let me know how it goes once you've had the chance to give it a shot. 

 

Thanks again,

 

 

/Kent

Kent.png
22 days ago - EA_Kent - Direct link

@TheHairyPickle 

 

Ah, I see! I appreciate you following up and letting me know what was happening. I know it's rough to have to replace hardware like that, but I'm glad to hear it seems to be working now. Thumbs up

 

 

/Kent

Kent.png





Links in this thread

How to clean or safe boot your PC or Mac
A clean or safe boot on your PC or Mac can help fix problems installing, launching, or accessing game content. It disables background tasks that can cause interference with your games.


TheHairyPickle
EA community forums for players to get player-to-player support, ask questions, share their game and troubleshooting experience.


How to gather information on your PC using DxDiag
Learn how to run a DxDiag report on your computer to help diagnose problems when your PC game is not working as it should.


devtrackers.gg