[2023] My account can't log in to Apex Legends (Steam)

Hey @taYungg, 

Let's take a look and see if we can figure out what's causing this to happen. Since you're able to log into the same account through Origin, it doesn't sound like the account itself is having any issues. There may be something locally blocking the connection for the Steam version of the game. 

When you have the chance I'd recommend starting off with the basic connection steps from the EA Help site to see if that helps. If it keeps happening after that check out the PC-specific steps as well. 

Let me know how that goes once you've had the chance to give it a try. Thank you!

/Kent

@taYungg 

Thanks for giving that a shot. 

Can we also try changing the DNS in Windows to see if that makes a difference? I've seen some past cases where that has helped with similar issues. 

You can change the DNS through the Windows TCP/IP Settings. For more information on how to get there check out the Microsoft Support website. If you choose the Manual option you can enter a DNS of your choosing. I usually go with the public Google DNS (Primary DNS: 8.8.8.8; secondary DNS: 8.8.4.4), but if there's a different DNS you'd rather use instead that's OK as well. 

Once you're able to give that a shot please let me know how it goes. Thanks again! 

/Kent

@taYungg 

Thanks for giving that a shot for me. When you've got the chance could you share a DxDiag so we can take a look? You can find more details on how to pull one up over at the EA Help website. For more information on how to pull one up check out the EA Help website. 

Once you have the text file please attach it to this thread. Thanks!

/Kent

@taYungg 

Thanks! I appreciate that. 

Looking through the DxDiag I noticed some errors with a few different Windows processes. When you have the chance can you try running the Windows System File Checker to see if it's able to find any issues? You can find more details on how to run it over at the Microsoft Support Website. 

Let me know if you're still running into the same issues after you're able to give that a try. Thanks!

/Kent