[2023] unable to purchase apex coins

Hi @tluisz, 

 

Could you try clearing your app cache? It's helped a few others who also ran into this error message. Are you using the EA App or Steam Client? 

 

- EA_Lanna

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Thanks, @tluisz. 

 

Here's a guide for cleaering the EA App cache: 

• Clear cache to fix problems with your games

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Hi @tluisz, 

 

Thanks for checking. It would have been great if that sorted it but if not, something else is happening there. Could you read through these questions and pop up the answer, please? 

1. Are you purchasing the coins in-game with the overlay or in the client?
2. Have you recently changed the payment method or the card connected to EA?
3. Can you check that the region is displaying the correct one for you?
4. Was there an error code associated with the error message? e.g. 'Error 1001', 'Error 4014', etc. Feel free to hop up a screenshot. 

Thanks, 

 

EA_Lanna

____________________________________________________________

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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Hi @tluisz, 

 

Thanks for popping up the screenshot with the error code. Can you answer those questions also, please? Without this information, there's not much to go off of. 

---

@EA_Lanna wrote:

1. Are you purchasing the coins in-game with the overlay or in the client?
2. Have you recently changed the payment method or the card connected to EA?
3. Can you check that the region is displaying the correct one for you?

---

I'd also add, if you're using a VPN while playing, to turn it off and try again.

 

Thanks, 

 

EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Hi @tluisz,

 

Sorry for the delay in replying, I missed the notification flagging that this thread was updated.

 

Thank you for popping that context up. It sounds like it might be account related. This is something the support team will need to investigate. Can you reach out to them directly please so they can get to work on that? Use the steps in this article to reach them:

• How to contact EA Help for support

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds