over 4 years ago - EA_Kent - Direct link

Hi @Ashleyrose47

 

Let's take a look and see if we can get these crashes fixed here. Can you tell me which platform you're playing on? 

 

 

/Kent

over 4 years ago - EA_Kent - Direct link

@Ashleyrose47 wrote:

Ah yes, I forgot to mention but I play on PC.


Got it, thanks! Have you had a chance to try repairing Apex Legends in Origin to see if that helps at all? If you right-click on the game in your Origin library you should see a Repair option when the menu comes up. 

 

Let me know if it's still crashing after that. Thanks!

 

 

/Kent

over 4 years ago - EA_Kent - Direct link

@Ashleyrose47 

 

Thanks for giving that a try for me. When you've got a chance can you pull up a DxDiag so we can take a look? You can find more info on how to find it over at the EA Help website

 

Once you have the file please attach it to this thread. Thanks!

 

 

/Kent

 

 

over 4 years ago - EA_Kent - Direct link

@Ashleyrose47 

 

Thanks! I appreciate the details. Looking at the DxDiag I'm afraid your PC does not meet the minimum requirements to run Apex Legends. Both your CPU and GPU are below the minimum hardware specs, unfortunately. 

 

You can find more details on what you need to run the game over at the Apex Legends website: 

https://www.ea.com/games/apex-legends/about/pc-system-requirements

 

 

/Kent






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