[2021] Account was hacked and currency stolen by hacker. EA refuses to refund.

Hey @Varidex,

 

I'm afraid we cannot address account related issues via the forums. I do see you mentioned speaking with multiple advisors already, but reaching back out if you still have concerns would be the best way to have this looked into again. 

 

Aside from making sure you've taken steps to secure your account, all I can suggest would be reaching back out to support. You can find more information on how to reach them over at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead.

 

@Varidex Ultimately we're only able to use our own records to determine whether someone else has accessed an account, so we really wouldn't be able to use screenshots or video as proof.

That should typically be fairly apparent to an advisor looking through our records, but it's certainly possible something was missed.

You're welcome to reach out and have a new advisor take a look over the account so they can see what can be done here.