over 1 year ago - EA_Aljo - Direct link

Hi there, @SpankyDolphin 

 

Is this happening in every match? Also, something else you can try is clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

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over 1 year ago - EA_Aljo - Direct link

@YZACKATTACJ 

 

What platform are you playing on?

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over 1 year ago - EA_Aljo - Direct link

@twilson2012 

 

If clearing the alternate MAC address is not working, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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over 1 year ago - EA_Aljo - Direct link

@agmfkw3jpyx1 

 

Did you try all the suggestions here? Also, when are you disconnecting? Is it mid-match or are you unable to connect at all?

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