[2021] Connection error bug

Hey @Alphalander07, 

I'd like to try out some troubleshooting to see if we can help with these disconnections you've been seeing. 

When you have the chance I'd recommend starting off with the basic connectivity steps from the EA Help website. If it keeps happening after that check out the PlayStation-specific steps as well. Let me know how that goes once you've had the chance to give it a shot. 

Thanks!

/Kent

@Alphalander07 

Thanks for following up and letting me know! 

Can we also try changing the DNS on your PS4? I've seen some cases where that can help with similar issues. You can change the DNS using the steps below: 

1. Open the PS4 Settings and go to Network 
2. Select Set Up Internet Connection 
3. Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet 
4. Select Custom 
5. Choose Automatic under IP Address Settings 
6. Choose Do Not Specify under DHCP Host Name 
7. Select Manual under DNS Settings 
8. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you would rather use instead that's OK as well.  
9. Select Next 
10. Choose Automatic under MTU Settings 
11. Select Do Not Use under Proxy Server 
12. Select Test Internet Connection to confirm the changes and make sure you can connect. 

Please let me know how that goes once you've had the chance to give it a try. Thanks!

/Kent

@Alphalander07 

I appreciate you giving that a shot! Another thing that can help with issues like this is setting a static IP address on the console. 

The Port Forward website has some detailed instructions on how you can set that up. If you're able to give it a shot please let me know if it helps. Thanks again!

/Kent