[2022] Code redemption did not work, and customer support wont help

Hey @slackeroniuwu I understand that it can be frustrating but when speaking with our live support team I would recommend being polite and constructive at all times.

If having issues with missing purchases such as points then you would need to be able to provide proof of purchase: https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/

If making a purchase from an unauthorised seller then there can be a number of issues that we cannot assist with: https://help.ea.com/en/help/faq/where-to-buy-ea-games-v2/

Purchasing EA PC digital games from unauthorized sellers holds a variety of risks. The following information can help you protect your account and yourself.

Our games are sold at various online and in-store retailers across the world, but sometimes these retailers are not all they may seem to be.

Some unauthorized retailers bring risks with each purchase you attempt to make, and they can put your account and personal information in danger. Make sure to protect yourself:

• At best, you might get the wrong product or language version of a game you buy.
• At worst, unauthorized websites may be phishing for your EA Account or payment information. This can result in losing access to your account or fraudulent activity with your payment details.
• Additionally, any illegally obtained games and Product Codes will be disabled by us, and access to the product will be lost.

Darko

Hey @slackeroniuwu I'm going to close this thread as there is nothing more that we can do to assist on AHQ.

If you have purchased the code from an unauthorised seller and have an issue then you will need to contact their support in relation to any issues you run into.

Darko