about 2 years ago - EA_Mako - Direct link

Hey @gameboy6001,

 

Typically when we see situations where you no longer have access to prior currencies and unlocks, that means an account has been unlinked or you may be playing on a different platform.

 

If you've unlinked any accounts in the past, re-linking the same account should give access back to your content. Please reach out to support if you run into any trouble with that process. 

 

If you're playing on a different platform but haven't unlinked an account, keep in mind there's currently no cross-progression in Apex. That should be coming later this year, but until then you'd need to continue playing on the same platform to have access to those prior unlocks.

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about 2 years ago - EA_David - Direct link

Hey guys this initial post was about a separate issue, but it looks like this thread is getting attention due to a current outage.


The main thread on this is over on the Bug Report forum here: https://answers.ea.com/t5/Bug-Reports/Legends-Locked/m-p/11272861#U11272861

This outage is being looked into and we'll drop updates into that thread.

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