Hey @xagzu,
We do not use automated replies or bots to investigate or reply to appeals. This would be done by a member of the Terms of Service team.
They use templated replies in some cases to make sure the information they're providing is consistent for those in similar situations, but these are reviewed by people.
If you've submitted an additional appeal, a different member of the team will review our records for the situation. As these actions are based on what can be verified with our records and tools, there's not any separate information you'd need to provide that would change the outcome here.
You're more than welcome to submit another appeal to have someone else take a look, but if it's reached the point where multiple reviews have been performed and the ToS team has declined to remove a penalty, I'm afraid that would be final and not something that can otherwise be changed.
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