Lost account progress (PSN)

Hey @ar0ncz,

 

Do you have any other accounts where you may have played in the past?

 

While you've said the advisor mentioned this has been linked since 2018, this EA account had never launched Apex on PlayStation until very, very recently.

 

Unless you've only been playing a month or so, there would be another account with your actual Apex progress. That's the one you'd need to try and locate.

 

If you don't recall or can no longer access an older account, please reach back out to support so they can help try to regain access and/or update the account information as needed. We are unable to make any changes to your account here on the forums.

Hi @ar0ncz,

Unfortunately, that is incorrect and something may have been missed. As far as Apex Legends specifically, the account you're on has never launched Apex on any platform prior to last month.

If you played before that, then there is another account somewhere with that progress. That's what would need to be located in this case.