[2021] PS4 Account Disabled - APEX Legends

Hi there, @Retenor96.

Are you seeing the message about your account being invalid? If so, and you don't have access to the email on the account, the only way to potentially get access restored is to go through the account recovery process. It sounds like that's what you've done since you said you haven't been able to recall the answers to the questions about the account. Unfortunately, without answering those questions, we won't be able to verify ownership and restore access. The other option is to start over on a new account and PSN ID.

@bungbung19 

We're very limited with the help we can offer when you can't recall the details of your own account. If you can't answer basic questions about it, it doesn't look like you actually own it. We're not going to grant access to those that just claim they own an account. That would make it entirely too easy to steal someone's account. We want you guys to be able to play, but we also have some strict security policies in place to protect people from account theft.

@LWR2412 

If we didn't care for the community, we wouldn't have such strict requirements for recovering accounts. This is done as a security measure for account theft. We also wouldn't be banning accounts for cheating if we didn't care about the community members that are legitimately playing.

@ultrabytes 

If you submit a case and request a call back, you should be able to get an advisor on the phone.

Hi there, @xEndlessLightx 

Are you able to verify through your mom's email? If so, you should be able to log in at www.origin.com to update the email on your account.