over 1 year ago - EA_Mako - Direct link

Hey @IPlayzGames1,

 

If you've had a friend in your account several times, I'd definitely make sure you've gone through these security steps and have kept your new login information private.

 

Ultimately the account holder is responsible for any actions taken on the account, which is why we do not allow account sharing and it's important to keep your login info secure.

 

To have this looked into further you will need to submit an appeal here so our Terms of Service team can take another look over the account and situation.

 

Do keep in mind that if they've already completed multiple reviews and decided not to remove the penalty, that is not something we'll be able to change here either I'm afraid.

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