16 days ago - EA_Pulsar - Direct link

Sometimes it can take 24 hours for the transaction to be fully processed. I recommend trying a basic troubleshooting step first. Please restart your device and log back into your account to see if it resolves the issue. You can find the full list of troubleshooting steps here.

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16 days ago - EA_Pulsar - Direct link

Can you also launch the game from the EA app to claim your coins? 

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15 days ago - EA_Pulsar - Direct link

In this case, reach out to the support team. The team will need to check your proof of purchase to resolve this. 

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14 days ago - EA_Pulsar - Direct link

If you already have an open case, you can resume to ask for updates.

 

  1. Sign in to your EA Account.
  2. Go to My Cases.
  3. Select your existing case from the list, then choose Resume Case.

If your case was already closed, you will need to open a new one if you need more help. 

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