EA_Pulsar

EA_Pulsar



Comment
    EA_Pulsar on Support Forums - Thread - Direct

If your case has been reviewed multiple times already, we won't be able to change the decision made by our Terms of Service team. 

EA_PulsarAHQ


Yesterday

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @yaowanguu  

I am sorry to hear that you're having trouble with your account. Unfortunately, we're unable to review or resolve such matters on our forum. But don't worry; we have a Terms of Service team that is dedicated to handling these types of disputes. To get in touch with them, please follow the steps outlined in the link below and fill out the web form provided. We'll do our best to help you out! 

 

...

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24 Feb

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @mnc1930142 

Please contact our support team if you need help with your account. The team will look into this for you.  

https://help.ea.com/in/help/faq/using-ea-help/   

EA_PulsarAHQ

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @YouziSensei 

I am sorry to hear that you're having trouble with your account. Unfortunately, we're unable to review or resolve such matters on our forum. But don't worry; we have a Terms of Service team that is dedicated to handling these types of disputes.

 

To get in touch with them, please follow the steps outlined in the link below and fill out the web form provided. We'll do our best to help you out! 

...

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16 Feb

Comment
    EA_Pulsar on Support Forums - Thread - Direct

@cal7483 Please get in touch with our support team if you notice anything suspicious on your EA account. They will assist you further by providing additional information and investigating the matter. To get in touch with support, you can follow these steps:  

  

  1. Visit https://help.ea.com/en/help-home/   
  2. Pick the game or the EA app from the product lis...
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Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hi @Telesy527 

 

We currently support the following languages on Answers HQ: 

 

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13 Feb

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Unfortunately, only our support team can resolve this, as they need to check your account and verify your proof of purchase. That's why it is so important to provide those screenshots exactly as explained in the article I shared before. 

EA_PulsarAHQ

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey  @zelothegod1130   

Your account may be disabled due to inactivity for example. This would only happen if you haven't used it for a very long time. 

Please try to use the last email address registered on that account to reset your password.  

 

In case of any further issues, cont...

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Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @e434eo 

We can't see your account here on the AHQ forums, so you must contact our support team to verify your account details. 

 

Go to our website, the EA Help homepage, by visiting this link: ...

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10 Feb

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @Hoolzs 

Just in case you only launched the game on Steam, please also use the EA app to open Apex on your account and check the coin balance again in the game. 

If that doesn't work, please gather proof of purchase, exactly as explained in this article on our website and ...

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08 Feb

Comment

Hey @DrippySour 

If you come across players who are not following the rules of the game, you can report them by following the guidelines provided in this article on our website. 

Thank you. 

 

 

EA_PulsarAHQ...

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31 Jan

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @didblazerjust 

Sorry to hear about your compromised account. You should be able to submit your case even if you can't log in to your EA account. You can follow this link. 

 

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26 Jan

Comment

Hey @Frosty20203 

Please refrain from posting messages multiple times on the forum, as it goes against our community guidelines which can be found here. As a result, I will be closing this thread. If you have any further feedback to share, please do so in a different way and ensure that it follows our rules.

EA_PulsarAHQ...

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25 Jan

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @x44x4 

Please get in touch with our support team if you notice anything suspicious on your EA account. They will assist you further by providing additional information and investigating the matter. To get in touch with support, you can follow these steps:  

  

  1. Visit https://help.ea.com/en/help-home/   
  2. Pick the game or the EA app from the product list   
  3. Choose the topic "I need help with my hacked acco...
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Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @pogegg 

We cannot check the reason why your account was sanctioned, so please contact our dedicated Terms of Service team. The team will investigate this for you.  

 

Here are the steps you need to follow to reach them using the web form: 

  

Get information...

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18 Jan

Comment
    EA_Pulsar on Support Forums - Thread - Direct

@Alan_isco22 I am sorry to hear that you're having trouble with your account. Unfortunately, we're unable to review or resolve such matters on our forum. But don't worry; we have a Terms of Service team that is dedicated to handling these types of disputes. To get in touch with them, please follow the steps outlined in the link below and fill out the web form provided. We'll do our best to help you out!

...

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15 Jan

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @Yungthugkat 

Sorry for the bad news, but the game progress cannot be transferred between different EA accounts. Unlinking your console account from any EA account would only reset your account's progress. 

If you are having some trouble accessing your old PlayStation account, please contact Sony for further assistance. 

EA_PulsarAHQ...

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12 Jan

Comment
    EA_Pulsar on Support Forums - Thread - Direct

Hey @Armageddon658 

 

We do not have access to the specifics of your ban, so we cannot provide more information. Our Terms of Service team specializes in handling such disputes. 

Here are the steps you need to follow to reach them using the web form:  

  

...

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11 Jan

Comment

Hey there,

The gifting option has been temporarily disabled while the team fixes a related issue. We hope to have it back soon. You can follow our official channel for updates

 

https://twitter.com/Respawn/status/1744810191110205828

EA_PulsarAHQ