EA_Pulsar

Hey @hdxjkfh  Unfortunately, we don't have access to the details of your ban, but our dedicated team is here to help resolve any disputes. 

Here are the steps you need to follow to reach them using the web form:  

...

Hey @hdxjkfh 

If you wish to appeal the ban on your account, we have a dedicated team assigned to address such disputes. To contact them, kindly follow the steps outlined in the link below and via the provided web form:  

...

Hey @DomanisHorizon 

I am sorry, but we cannot discuss account sanctions in public forums. If you have been banned, please contact the Terms of Service team via email for further assistance. 

Get information...

If you already have an open case, you can resume to ask for updates.

1. Sign in to your EA Account.
2. Go to My Cases.
3. Select your existing case from the list, then choose Resume Case.

If your case was already closed, you will need to open a new one if you need more help. 

In this case, reach out to the support team. The team will need to check your proof of purchase to resolve this. 

...

Can you also launch the game from the EA app to claim your coins? 

Sometimes it can take 24 hours for the transaction to be fully processed. I recommend trying a basic troubleshooting step first. Please restart your device and log back into your account to see if it resolves the issue. You can find the full list of troubleshooting steps here.

...

Hey @KingSplugorf  I am sorry to hear that your account has been hacked. I'm afraid we won't be able to resolve this matter here in the forums. I kindly recommend reaching out to our live support, so we can investigate the situation and assist you in securing your account.  

Please note that the team can only resolve this if they can verify specific account information. 

For more information on how to proceed, please refer to ...

Hey @Frank5545  I am sorry, but we cannot discuss account sanctions in public forums. If you have been banned, please contact the Terms of Service team via email for further assistance.

Get information about your EA Account lock, ban, or suspens...

Hey @Carrot_30 

Please reach out to our Terms of Service team so they can review your account and see what happened. 

Here are the steps you need to follow to reach them using the web form:  

Get information about your EA Account lock, ban, or suspension  

...

If the problem persists, please contact our support team for further assistance. The team will check your orders to see what could be blocking your transactions. 

If the decision is final, we cannot unban your account. I'm sorry, but there isn't much we can do in this situation. 

Hey @Beaulokk 

If you have made multiple failed purchase attempts, I'd advise you to wait for some time before trying again. Please follow the steps listed in this article on our website where you can find quick tips on what to do in a similar situation. 

Troubleshooting payment issues in the EA app

...

The Terms of Service team will confirm if your account can be unbanned after you submit your case. 

We cannot change that decision here in the public forums.  

After creating your case, it's best to choose chat as your preferred contact option. You should explain that it's been more than 24 hours. After submitting your case, you must go to your profile and click on "Resume your case" so the team can investigate it for you. 

Hey there, 

If it has been more than 24 hours since your purchase, I recommend trying a basic troubleshooting step first. Please restart your device and log back into your account to see if it resolves the issue. You can find the full list of troubleshooting steps here.

If the problem persists afterwards, you should contact our liv...

Hey @agoodtom 

If it has been more than 24 hours since your purchase, I recommend trying a basic troubleshooting step first. Please restart your device and log back into your account to see if it resolves the issue. You can find the full list of troubleshooting steps here.

If the problem persists afterwards, you should ...

Steam is a separate platform, so it will not impact your Xbox progress, but since I cannot see your account history to make sure what happened exactly, I can only recommend contacting our support team for a more in-depth investigation. Also, please make sure to log out and sign back in on your Xbox to check if you are logging in with the same EA account. 

Hey @Bede0613 

I'm sorry to hear that you haven't received your Apex coins after your purchase on Steam. If it has been 24 hours since the transaction, I recommend trying a simple troubleshooting step first. Please restart your device and log in to your account again to see if that resolves the issue. If restarting and logging in again doesn't work, you'll need to ...

Hi @Viking-1987 

We currently support the following languages on Answers HQ: 

• ...