about 2 years ago - EA_David - Direct link

@FreshPepprToni @mattplier Hi there, i see you have progressed past level 2 at this point, hopefully i can clarify what's happened. 

The Match Summary screen is currently bugged and can tell you that you've levelled up (even repeatedly) when you didn't. Actual progress is correctly tracked and nothing is lost, but the Match Summary bugs are leading to a lot of understandable confusion. 

I have a more detailed writeup here if you want to know more: https://answers.ea.com/t5/Bug-Reports/Not-receiving-Apex-Packs-or-tokens-after-new-level-cap/m-p/117...

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