10 days ago - EA_Aljo - Direct link

Hi there, @kpknn 


We're not able to help with banned accounts through Answers HQ. For help with banned accounts, as well as a way to dispute bans, please see the following article. Thanks!

10 days ago - EA_Darko - Direct link

You will need to speak to our Terms of Service team @kpknn 


The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/


  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.



9 days ago - EA_Aljo - Direct link



If you have disputed the ban 3 times and ToS has declined to remove it, that means they have done 3 investigations into your account and cannot find evidence that the ban was in error. It will not be lifted in that case.

8 days ago - EA_Darko - Direct link

When posting on the English AHQ boards @jordahn59 please ensure that all posts are in english.


2 days ago - EA_Darko - Direct link

Going to go ahead and lock this.

If you have a ban please speak with our TOS team.

If our TOS team will not overturn your ban then there is nothing anyone can do to change this.