over 3 years ago - EA_Kent - Direct link

Hi @Cactus_Ducc

 

There are some other things we can try which might help out with the issues you've been seeing. First, can you try setting up a Clean Boot on your PC to see if that makes any difference at all? If there's anything else running on the PC that could be related to these connection issues that may help to get around it. 

 

For more details on how to set up a Clean Boot check out the EA Help website. Please let me know how it goes once you've had the chance to give it a shot. 

 

 

/Kent

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over 3 years ago - EA_Kent - Direct link

@Cactus_Ducc 

 

No worries, thanks for following up! Have you had a chance to try setting a different DNS in Windows to see if that helps at all? I've seen cases in the past where using a different DNS can make a difference with issues like this. 

 

You can update your DNS through the Windows TCP/IP Settings. For more information on how to get there check out the Microsoft Support website. If you choose the Manual option you can enter a DNS of your choosing. I usually go with the public Google DNS (Primary DNS: 8.8.8.8; Secondary DNS: 8.8.4.4), but if there's a different DNS you would rather use instead that's OK as well. 

 

Please let me know how it goes when you've got the chance. Thanks!

 

 

/Kent

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